Refund and Returns Policy

Returns, Exchange and Cancellation Policy

At Rati Essentials, we look to make your shopping experience as hassle free as possible. We return and refund with ease.

Return Policy

1. The products once delivered can be returned within 3/4 days from the date of delivery.
2. Returned products must be accompanied by their original bill, receipt and return number issued upon return request by the customer
3. Due to hygiene purpose, unsealed and open products will not be eligible for return/refund
4. Rati Essentials is not responsible for any damage to the products after the delivery.
5. Damages due to neglect, improper usage and wrong application are not covered under our return/refund policy.
6. All claims of shortage, missing items, incomplete order, volume and damage due to delivery must be reported within 24 hours of delivery

Refund Policy

1. The refund process will be initiated after a check by our delivery partner to ensure that the returned goods adhere to our return policy
2. Shipping charges, if any, are not inclusive of the amount refunded
3. Once the return/refund has been accepted, it will take 10-15 days to complete the process

Cancellation Policy

1. 1. If you wish to cancel your order, you can do so by emailing us at care@ratiessentials.com within 24 hours of the order
   2. Orders once dispatched, however, cannot be cancelled
   3. In case of cancellation within time, you will be charged 2.5% as payment gateway charges and balance will be refunded and credited back to you via the same payment platform within 10-15 business days